Client Attorney Assistance Program (CAAP) Grievance Hotline

Address P.O.BOX 12487 Austin, TX 78711-2487
Telephone 1-800-932-1900 and 1-800-204-2222 ext. 1790
Fax 512-427-4122
Email caap@texasbar.com
Web Site www.texasbar.com (Client-Attorney Assistance)
Hours 8am-5pm M-F
Services

CAAP is a statewide dispute resolution program and service of the State Bar of Texas. It is available to the public and the State Bar members (attorneys). The program was launched on Sept. 27, 1999. CAAP may be reached from anywhere in the United States by calling 1-800-932-1900.

Assists clients and attorneys in resolving minor problems affecting their relationships when the issues do not involve misconduct under the Texas Disciplinary Rules of Professional Conduct. Makes referrals to appropriate State Bar of Texas departments, local bar associations, and other community and State of Texas agencies that will be able to serve those persons who contact CAAP for assistance.
Support the attorney disciplinary process by providing grievance process information and grievance forms upon request.
Gather and analyze data about the types of issues and trends that affect client and non-client relationships with attorneys.

Eligibility If you feel you have any question about the current relationship between you and your attorney give us a call. We can help resolve the issues at hand.

Application
Procedure

Call us and you will receive a form in the mail or download a form from our website.
Cost of
Services
Free phone call, but if your lawyer is disbarred or resigned in lieu of discipline, or you have filed a grievance against him or her which has resulted in a disciplinary sanction, you are eligible to apply to the Fund. The Fund compensates clients whose lawyers have stolen client funds or not earned legal fees paid. For more information view the Client Security Fund brochure.

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